Terms & Conditions
RazaOnline.com website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, RazaOnline – Raza International Trading LLC, establishment in Dubai, UAE, and all of its divisions, subsidiaries, and affiliate-operated Internet sites that reference these Terms and Conditions.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of the website policies and Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
One of the specialties of RazaOnline is the pricing of the product. At RazaOnline you will find the price range of our product is way less than the other markets and less than many online shopping portals giving us the edge over our competitor.
Credit / Debit Card Online Payment
Your order is at your doorstep with the easy and secure payment method of credit/debit card payments. Customers will not be charged extra fees for using credit cards/debit cards. The payment method will be shown in the invoice of the purchase.
No credit card details are collected or stored by us. Our secure website has SSL secured page for all payment processing.
Cash On Delivery
Though online payment through credit or debit card is 100% safe and secure, people still prefer making the payment in cash. Keeping this in mind, we do provide a Cash on the Delivery method of payment (COD) all over UAE, thus you pay only when you receive your order at your doorstep. This payment method may be removed at a later stage.
If you are shopping through RazaOnline and if you reside in Dubai, then there is good news for you, the item you purchased through the RazaOnline shop may be delivered on the same day you make the order, Within 24 hours the goods will be delivered at your doorstep.
For all other Emirates (Sharjah, Abu Dhabi, Al Ain, Ajman, Um Al Quwain, Ras Al Khaimah). You can expect your goods to be delivered to your doorstep within 1-2 business days.
What are the Delivery Charges?
When you purchase a product through RazaOnline, as we try to do a fast delivery a nominal fee may be added to your shipment as delivery charges and it will be clearly mentioned in the payment receipt.
Do we deliver Goods Internationally?
Yes, we can deliver the goods internationally, kindly contact our team before placing the order.
Can I Track my order?
The moment you make a purchase through RazaOnline, you will receive an email containing all information about the product and your order status. Once your order is dispatched from the warehouse you will receive an email or phone call or a text message confirming the same. However, you can also track your order online on our website RazaOnline.com
Our products are genuine and warranty is from the principals and we support our customers in the warranty.
Please Note these warranties are restricted to UAE, in case if you are out of UAE and you want to claim a warranty, in such a scenario, you have to ship the product to us and the rest we will get sorted.
All purchase need the invoice received when purchasing an item from RazaOnline to claim the warranty and any related services
What Does This Warranty Not Cover?
Damaged parts of the product due to the accident, neglect, modification, abuse, or misuse of the product (including, but not limited to: exposure to variations in ambient environmental conditions such as changes in heat, humidity, or moisture, including water saturation), impact damage, normal wear and tear, indentations, scratches or surface damage (including, but not limited to: abrasions caused by failure to use, protect or maintain the product properly), product deterioration or variations in color or markings that is ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight, and damage caused to products during shipping.
Personal irresponsible use resulting from spyware and software viruses.
Natural disasters such as fire, flood, or improper electric current.
Use of this site:
Minimum 18 years of age or more is required to access the Site. If you are below the age of 18 then use of this website is advised to be under the supervision of a parent or legal guardian. However, commercial use or use of this site on behalf of a third party is strictly prohibited. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Certain services and related features to products are exclusive and require registration and or subscription. When you subscribe you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. During the registration process, you agree to receive promotional emails from the Site. The account owner is entirely responsible for all activities that occur under such a password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
Please note that you are responsible for maintaining the confidentiality of your account, including but not restricted to, protecting against unauthorized access to your password and to your computer.
Order of acceptance and pricing:
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is falsely priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Trademarks and copyrights:
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.
Applicable law and jurisdiction:
These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue. Any controversy, claim, or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Dubai.
By making an order on this website, you agree that you have read and understood, and accepted our warranty policy.